FIN-NET

LOGO FIN-NET

The Financial Arbitrator is a member of FIN-NET, the European network of dispute resolution bodies dealing with an out-of-court resolution of disputes related to financial market. The network has been created on initiative of the European Commission in 2001. Its mission is to share experience originating from the dispute resolution practice of its members and to assist in resolution of the cross-border disputes.

A consumer who wishes to file a complaint against a financial service provider from a different Member State may use the services of FIN-NET to: 

  • find a dispute resolution body competent to decide his/her dispute using the list of FIN-NET members on its website and file a complaint with it;
  • contact a local dispute resolution body to help him/her to find the dispute resolution body competent to decide his/her dispute;
  • file a complaint with the local dispute resolution body who shall pass it to the competent foreign dispute resolution body.

Please find more information on FIN-NET here.


The list of dispute resolution bodies/ombudsmen in the EU/EEA 

Please find below the list of ombudsmen and dispute resolution bodies dealing with an out-of-court resolution of consumer disputes related to financial market in the member states of the European Union and the European Economic Area.

Belgium:
Ombudsman des Assurances/Ombudsman van de Verzekeringen www.ombudsman.as
Service de Médiation Banques-Crédit-Placement www.ombfin.be

Denmark:
Ankenævnet for Forsikring www.ankeforsikring.dk
Pengeinstitutankenævnet www.pengeinstitutankenaevnet.dk
Realkreditankenævnet www.ran.dk

Finland:
Arvopaperilautakunta www.arvopaperilautakunta.fi
Kuluttajariitalautakunta www.kuluttajavalituslautakunta.fi
Kuluttajien vakuutustoimisto/Vakuutuslautakunta www.vakuutusneuvonta.fi

France:
Médiateur de l´Autorité des Marches Financiers www.amf-france.org.
Médiateur de l´Association française des Sociétés Financières www.asf-france.com
Médiateur de la Fédéretion Française des Sociétés d´Assurances www.ffsa.fr

Ireland:
Financial Services Ombudsman´s Bureau www.financialombudsman.ie

Italy:
Istituto per la Vigilanza sulle Assicurazioni Private e di Interese www.isvap.it
Colletivo (ISVAP)
Ombudsman – Giurì bancario www.conciliatorebancario.it

Lichtenstein:
Liechtensteinischer Bankenombudsmann www.bankenombudsmann.li

Lithuania:
Valstybine vartotojų teisių apsaugos tarnyba www.vartotojoteises.lt

Luxembourg:
Commission de Surveillance du Secteur Financier www.cssf.lu
Médiateur en Assurances www.aca.lu

Malta:
Malta Financial Services Authority http://www.mfsa.com.mt/

Germany:
Deutscher Sparkassen –und Giroverband www.dsgv.de
Ombudsmann der deutschen genossenschaftlichen Bankengruppe www.bvr.de
Ombudsmann der öffentlichen Banken Deutschlands www.voeb.de
Ombudsmann der privaten Banken www.bankenombudsmann.de
Ombudsmann Private Kranken-und Pflegeversicherung www.pkv-ombudsmann.de
Schlichtungsstelle bei der DeutschenBundesbank www.bundesbank.de/schlichtungsstelle/schlichtungsstelle.php
Schlichtungsstelle der Landesbausparkassen www.lbs.de
Verband der Privaten Bausparkassen e.V.-Kundenbeschwerdestelle www.bausparkassen.de
Versicherungsombudsmann e.V. http://www.versicherungsombudsmann.de/home.html

Netherlands:
Klachteninstituut Financiële Dienstverlening www.kifid.nl

Norway:
Bankklagenemnda www.bankklagenemnda.no
Finansklagenemnda (FinKN) http://www.finkn.no/vis.asp?id=1 

Poland:
Bankowy Arbitraz Konsumencki http://www.zbp.pl/site.php?s=ZjA0YjhiNTkwODU4
Sąd Polubowny przy Rzeczniku Ubezpieczonych www.rzu.gov.pl

Portugal:
Serviço de Mediaçãode Conflitos www.cmvm.pt
Centro de Arbitragem de Conflitos de Consumo de Lisboa http://www.centroarbitragemlisboa.pt/ACC/sections/inicio 

Austria:
Gemeinsame Schlichtungsstelle der österreichischen
Kreditwirtschaft www.bankenschlichtung.at

Greece:
Directorate of Insurance Enterprises and Actuaries of
the Ministry of Development www.gge.gr
Hellenic ombudsman for banking –Investment Services http://www.hobis.gr/indexen.asp 

Spain:
Servicio de Reclamaciones del Banco de España www.bde.es/servicio/reclama/reclama.htm

Sweden:
Allmänna reklamationsnämnden www.arn.se

Great Britain:
Financial Ombudsman Service www.financial-ombudsman.org.uk 

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