Disputes arising in connection with payment services, elec...

The Financial Arbitrator is not competent to decide disputes between payment service providers and payment service users, or electronic money issuers and electronic money holders if the dispute has not arisen in connection with providing payment services, or with issuing and reverse exchange of the electronic money, respectively. The Financial Arbitrator is not competent to decide disputes that have not arisen in connection with money exchanges.

The Financial Arbitrator is not competent to decide the following disputes:

  • interest on the fixed-term deposit account provided it is not a payment account,
  • termination of the fixed-term deposit account provided it is not a payment account,
  • fee for keeping the fixed-term deposit account provided it is not a payment account,
  • dispute arising in connection with the building savings agreement, unless a malexecution of the transfer of funds or an unauthorized transfer of funds made from/to the building savings account is concerned,
  • unauthorized treatment of bank’s clients personal data.

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